Recovery
A waitlist that fills your cancellations
Sold out isn't the end of the sale. When a departure fills, guests join a waitlist — and if a seat frees up, the next person is notified automatically.
- Pricing
- $99 / month, flat
- Commission
- 0% — always
- Payouts
- Your own Stripe
- Setup
- Self-serve, same day
The details
What makes smart waitlist better
Capture demand on sold-out trips
Instead of losing interested guests, collect them on a waitlist tied to the exact departure.
Auto-notify on cancellations
When a cancellation frees a seat, Theybook emails the next waiting guest automatically so the seat resells itself.
Visible to your team
See who's waiting on each experience so you can plan extra capacity when demand is high.
At a glance
Everything included
Part of your flat monthly plan — no add-on fees, no commission.
- Per-departure waitlist capture
- Automatic seat-freed notifications
- Waitlist visible per experience
- Recovers cancellation revenue
- No manual chasing
- Included in your plan
How smart waitlist works in practice
Smart Waitlist isn't a checkbox on a comparison chart — it's a workflow your team touches every day, which is why the details matter. In Theybook, instead of losing interested guests, collect them on a waitlist tied to the exact departure.
When a cancellation frees a seat, Theybook emails the next waiting guest automatically so the seat resells itself. See who's waiting on each experience so you can plan extra capacity when demand is high.
Included in the flat fee — never an add-on
On commission platforms, capabilities like this are often where the upsell lives: a higher tier, a per-use fee, or a third-party integration with its own subscription. Theybook ships smart waitlist to every operator in the one flat plan, because the platform's economics don't depend on metering your success.
That matters beyond the invoice: when every tool is included, you actually use them together — per-departure waitlist capture, automatic seat-freed notifications, waitlist visible per experience — and the compounding effect on revenue and saved hours is where the real return shows up.
On the record
Operators who made the switch
We were handing our old platform almost $1,500 a month in fees. The switch paid for itself inside the first week — and the booking page is genuinely nicer than what we had.
Reminders cut our no-shows in half and the waitlist quietly refills cancellations. It runs the boring parts of the business so we can run the trips.
Questions, answered
FAQ
01What happens when a seat opens?
The next guest on the waitlist is emailed automatically that a spot is available.
02Can I see who's waiting?
Yes — each experience shows its current waitlist so you can gauge demand.
03How much does Theybook cost?
Theybook is a flat $99/month (or $83/month billed annually) with every feature included — unlimited bookings, unlimited experiences, the full design studio, automated emails, waivers, gift cards, CRM and team accounts. There is no commission, no per-booking fee, and no setup fee. The only other cost is Stripe's standard card-processing rate, which is paid to your own Stripe account like any other payment processor.
04Do you really take 0% commission?
Yes — zero, permanently. Commission platforms typically take around 6% of every order, which on $300,000 of annual bookings is roughly $18,000 a year. Theybook's flat fee means a record month costs exactly the same as a quiet one, so every additional booking you win is pure margin.
05Who processes the payments?
Your own Stripe account. Guests pay by card at checkout and the money settles directly to your bank on Stripe's normal payout schedule. Theybook never holds, routes or touches your funds — if you ever leave, your payment history and customer relationship with Stripe remain entirely yours.
06Do I need technical skills to set it up?
No. Setup is self-serve and most operators are bookable the same day: add experiences, set availability, pick a design preset and connect Stripe. The design studio uses visual controls with a live preview, and embedding on an existing site is a single copy-paste.
07Can I use my own website and domain?
Both. You can run your Theybook booking page on your own domain as a complete storefront, or keep your current website and embed the booking widget so guests reserve without leaving your pages. Availability, pricing and customer data stay in sync either way.
More features
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Flat fee · 0% commission · Payouts to your own Stripe · Cancel anytime